Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Karen Brinkley
Car number 7 off these guys! (over 20 years dealing with them) genuine staff who go the extra mile!
Carl Bronson
Been an existing customer of Focus cars for over 20 years and purchased 8 vehicles (for myself and the family)... yes i've had "niggles" but they know how to resolve the issuses and offer courtesy cars if needed.I have recently moved away from Suffolk but will continue to use Focus cars as these guys are genuine and always offer a good deal especially for existing customers!
Jason Dean
Picked up my new Focus diesel and was more than happy when John told me the car needed four tyres and disc brakes! This was all done as part of their service!
Outstanding if you ask me!
Daniel B
Excellent service from all the staff extremely kind and helpful don't hassle you like some places I can honestly say I wouldn't buy a car from anywhere else

Zoe W
I cannot recommend these guys enough . I have never had a more friendly straight forward car purchase . They know their stuff , very genuine and trustworthy. Car I bought absolutely immaculate, and very well priced . Completely as described, exceeded expectations. I couldn't find a better one. All paperwork including tax complete within minutes, with no fussing or faffing about . I dealt with a lady throughout , her service was exemplary.

Jemma H
Bought my BMW 1 series automatic last year , no issues , infact it's the fist car I have owned that has not cost me a penny at all , did the new mot yesterday and it went straight through without any issues , thanks again for a great experience

Laurence G
Spent nearly 2 hours at this dealership! Never pressurised , couldn't be any more helpful! Would strongly recommend.

Laurence G
Hats off to these guys!! Being very fussy I was at Focus for nearly 2 hours, never felt pressurised into any rash decisions, anything I needed to know about a car was never to much trouble! Would strongly recommend Well done the Focus team

Janet G
Picked up my new 2008 Fiesta from Focus last month, although it was only a cheap vehicle, the professionalism from start to finish was way ahead of what I've been used to over the years! On the morning I was due to pick the car up my son in law's car let him down, (my lift) I made a call to Focus and they came and picked me up! Nothing to much bother... fantastic experience

Jason S
Purchased A 2011 Peugeot 3008 Hdi in June 2017, firstly would just like to say that after looking at 3 similar vehicles this car was head and shoulders above the rest. Before picking the vehicle up the 3008 was subject to a full years mot, a full service and a 3 month warranty. 2 months in my ignition key become unresponsive and to my surprise when I called Focus they were more than happy to deal with the problem and issued me with a courtesy car ( with half a tank of fuel!!!) The problem was sorted, and they even returned the car to my place of work! Will definitely be using these guys again!! Keep up the good work Focus

Roy C
I bought an Audi A4 09 Plate April last year. When buying a car some dealers loose interest in you/any problems that arise once they have your money. Not the case with Focus. As with any used motor problems can arise, it happens. In these instances its the aftercare that's crucial. Focus not only booked my car in the next day to be resolved, they even gave me a courtesy car and petrol for my troubles. The car had a sensor that had been knocked (delicate lil things those sensors). There was 1 further issue that arose a few days after my car had been delivered to my home address (excellent customer service considering I live approx 70 miles away (each way)). I phoned them and it was booked into a local garage of my choosing and the window motor was replaced without any fuss. No small print get out of jail warranty. The car has since been immense and is an absolute pleasure to drive, it hasnt missed a beat. Customer for life now. Excellent